Returns & Refunds Policy | Keeping Lusty

At Keeping Lusty, your satisfaction is our top priority. If, for any reason, you’re not completely satisfied with your purchase, we’re here to make it right.

Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be unused, unopened, and in original packaging.

• For hygiene and safety reasons, used skincare, haircare, or topical items cannot be returned unless defective or damaged upon arrival.

Non-Returnable Items

• Final sale or clearance items

• Gift cards

• Opened or used beauty and personal care products

• Custom or special order items

Damaged or Defective Products

If you have received an item that is damaged, defective, or incorrect, please contact us at [your email] within 5 days of receipt. We will be happy to replace the item or issue a refund.

How to Request a Return

1. Please email us at [sales@keepinglusty.com] with your order number and reason for return.

2. Once approved, you’ll receive instructions and a return shipping address.

3. Customers are responsible for return shipping unless the return is due to our error.

Restocking Fee

• A 10% restocking fee applies to all approved returns, unless the return is due to our error (e.g., wrong or damaged item).

• The fee will be deducted from your refund amount.

Refunds

• Once we receive and inspect your return, a refund will be issued to your original payment method (minus any applicable fees).

• Please allow 5–10 business days for the refund to appear on your statement.

Exchanges

We do not process direct exchanges. If you want a different item, please return the original and place a new order.